Building Service Excellence
Build capability in delivering and managing services through this course designed to be taken after the Foundations of Capability course.
- Locate information in the CMMI model related to best practices in delivering and managing services.
- Use the CMMI Services view to effectively assess, improve, and sustain process capability and performance.
This course is intended for anyone interested in improving business performance.
- Certificate of Completion
- Prerequisite for serving on a CMMI Appraisal Team.
- Prerequisite for advanced CMMI training courses.
- Each student is required to have taken Foundations of Capability (or CMMI V2.0 Upgrade Training) before taking this course.
- This course is composed of lectures and class exercise with time allotted for participant questions and discussion.
- The format of the course requires that students actively participate throughout the duration of the course without missing any class time.