User-Centric Digital Transformation Consulting
User-Centric Digital Transformation Consulting
True digital transformation starts from understanding human before technology
What is the service?
A strategic consultancy service that aims to achieve digital transformation based on the needs and expectations of the beneficiaries instead of focusing on the technical aspect only.
It enables entities to redesign their processes, services, and digital platforms in a way that puts the beneficiary at the heart of every decision, to ensure operational efficiency, a distinctive experience, and sustainability in the transformation.
What do we offer you at Renad almajd?
- Digital readiness analysis
- Assess the level of institutional digital maturity and its compatibility with the requirements of the beneficiaries.
- Identify technical, organizational, and cultural gaps that impede beneficiary-centered transformation.
- Designing a Digital Transformation Map
- Building a practical digital transformation roadmap that balances technology, culture, and user experience.
- Determining the priorities of digital projects according to the impact on beneficiary satisfaction and institutional goals.
- Process Reengineering
- Analyze and streamline existing process flows to reduce complexity and improve the speed of service delivery.
- Design flexible, data-driven digital processes that support cross-channel integration.
- Enabling Governance and Institutional Transformation
- Develop digital governance and policy frameworks to ensure clarity of roles and responsibilities.
- Building Digital Operating Models that achieve consistency across all initiatives.
- Empowering Digital Culture and Innovation
- Developing awareness initiatives and internal empowerment to adopt a culture of digital innovation.
- Training teams on the use of modern digital tools to raise the efficiency of organizational performance.
- Alignment with Vision 2030 and International Standards (Vision 2030 & Global Alignment)
- Aligning transformation with Vision 2030 targets and standards such as ISO 37156 and OECD Digital Government.
- Adopting global best practices in the delivery of human-centered digital government services.
The added value of your organization
Through this service, Renad Al Majd helps entities achieve true digital transformation that starts with the beneficiary and ends with their consent.
Institutions are able to:
- Improve the efficiency of digital service delivery and streamline beneficiary journeys.
- Enhancing digital trust and transparency between the entity and the beneficiaries.
- Building a sustainable corporate model that is able to adapt to technological development.
- Raising the level of readiness to achieve the goals of the national transformation and Vision 2030 with efficiency and excellence.