Smart Assistants & Interactive Conversations
Chatbots & Conversational AI
“Because patrons want to answer now, not later — we turn your digital communication into a smart conversation that answers, helps, and learns with every interaction.”
What is the service?
An advanced consulting service that aims to design and develop smart assistant solutions (Chatbots & Virtual Assistants) that use artificial intelligence to provide immediate and personalized support to beneficiaries across various digital channels.
The service focuses on transforming digital channels into interactive conversational experiences that are able to understand, respond, and help naturally, raising the level of satisfaction and reducing the operational burden on human support teams.
What do we offer you at Renad Glory?
- Conversational Needs Assessment
- Identify critical points of interaction that can be automated with AI.
- Examine the nature of the most frequent questions and conversations from the beneficiaries.
- Conversational Experience Design
- Designing natural and personalized conversational scenarios that simulate human interaction.
- Developing a “Bot Persona” to reflect the entity’s identity and linguistic style
- Multichannel Chatbot Development
- Build smart assistants that work on different channels (website, apps, WhatsApp, Twitter, email).
- Integration of aids with internal systems such as CRM and ERP to ensure accurate and instant responses.
- Integration of AI & NLP Technologies
- Use natural language understanding (NLP) and intent recognition techniques to understand open-ended questions.
- Enable continuous learning to improve the quality of answers over time.
- Knowledge Management and Nutrition
- Build a structured knowledge base to feed the smart assistant with reliable and up-to-date information.
- Develop content review and update mechanisms to ensure the accuracy of responses.
- Performance Monitoring and Analysis Panels
- Create dashboards to measure smart assistant performance and success indicators (user satisfaction, response time, conversion rate).
- Analyze conversational data to identify opportunities for improvement and expansion in smart services.
The added value of your organization
Through this service, Renad Al Majd helps entities elevate their digital experience to the level of real-time, intelligent, and sustainable interaction.
- Improve the speed of response and the quality of support for beneficiaries.
- Reduce operating costs by automating repeated replies.
- A human and personalized communication experience that increases beneficiary satisfaction and loyalty.
- Future readiness for predictive and interactive AI applications.