SANAD – Smart Agent Platform
Intelligent solution to support decision-making and knowledge automation within organizations
Today’s organizations are no longer looking for more systems, but for an intelligence that understands them, speaks their language, and works according to their daily reality. This is where Sanad – RMG’s Intelligent Agent Platform (RMG) comes into play, as a solution that goes beyond the traditional concept of AI to become a practical partner that supports the employee, reduces time, and transforms organizational knowledge into accurate actionable decisions.
SANAD is not a generic platform, but a smart environment designed specifically for your organization, learning from your data, integrating with your systems, and working securely within your domain, giving each department a smart assistant that understands its tasks, and provides it with timely and appropriate advice.
What is SANAD – Smart Agent?
SANAD is an enterprise AI platform specifically designed to support decision-making and provide personalized advice and recommendations to employees, through intelligent assistants that are built and trained on the organization’s own data. The platform operates within a secure and closed environment, with seamless integration with internal and external systems, ensuring that data privacy is maintained and complies with the highest standards of AI governance and ethics.
SANAD provides an advanced interactive experience, both via text and voice, and supports multilingualism and dialects – including the Saudi dialect – to be user-friendly, easy to adopt, and high-impact.
Why do entities choose Sanad from RMG?
SANAD is not just a smart chat tool, but an integrated platform for enterprise knowledge management and decision automation, developed with RMG’s expertise in digital transformation, and a deep understanding of the needs of government agencies and major institutions in the Kingdom.
The entities’ bond helps to:
- Reduce reliance on manual actions and repetitive responses.
- Accelerate access to accurate and reliable information.
- Enable employees to make better decisions in less time.
- Raising the quality of services provided to beneficiaries internally and externally.
Key Features of Sanad Platform
1. Dedicated smart assistants for each department
The document allows for the creation of independent smart assistants for each department or department (e.g., human resources, legal, finance), so that each assistant reflects the nature and requirements of the department’s work, and provides accurate and relevant answers and recommendations.
2. Training the assistant on your own data
AI agents are trained on the entity’s documents, policies, procedural manuals, and internal systems, ensuring that deliverables are based on actual institutional knowledge, not generic sources.
3. Advanced text and audio interaction
The platform provides a flexible user experience via text or voice interaction, to suit different types of work, whether within offices or in call centers and customer service.
4. Multilingual and dialect support
SANAD supports multiple languages and dialects on demand, with the ability to interact with the Saudi dialect, enhancing user acceptance and effective communication.
5. Multiple communication channels
Sanad can be used through different channels, including:
- Phone calls.
- WhatsApp.
- Text interfaces within enterprise systems.
6. Intelligent integration with systems
SANAD integrates with internal and external systems for order execution and task automation, such as:
- Create requests.
- Data update.
- Extract reports.
- Automated follow-up of procedures.
7. Flexible access
The platform supports precise permission management according to job roles, ensuring that each user has access to only their own data and functions.
8. Flexible and secure hosting options
RMG provides cloud or on-premises hosting as per the requirements of the entity, with a full commitment to data privacy, cybersecurity requirements, and AI ethics.
Beneficiaries of the SANAD Platform
SANAD is designed to meet the needs of a wide range of entities, most notably:
Government entities
seeking to improve the efficiency of internal work and the quality of services.
Call centers and beneficiary service
to increase the speed of response and accuracy of information
Internal departments
such as human resources, legal, and finance.
Large companies and institutions
with large and complex knowledge content.
SANAD and its role in supporting digital transformation
SANAD contributes to achieving the goals of digital transformation by enabling organizations to make practical use of artificial intelligence, not only as a technical tool, but also as a strategic means to boost productivity, improve the employee and beneficiary experience, and build an organization based on knowledge and data.
With its extensive experience, Renad Al-Majd (RMG) offers Sanad as a customizable, scalable, and integrated solution with the entity’s existing ecosystem, ensuring sustainable impact and real value.
Contact us and book a presentation
Discover how SANAD – Smart Agent can transform the way your organization operates, supporting your employees intelligently, securely, and efficiently.
book a dedicated presentation to showcase the platform's capabilities and how it can be adapted to your needs.
Renad Al Majd (RMG) – We make smart solutions… We are building the future of corporate work.