Privacy and data security in the beneficiary experience
Privacy & Data Security in CX
“Trust is the most precious thing that the beneficiary gives us… We are protecting it with all our might.”
What is the service?
A specialized service that aims to enable entities to design and manage a secure and reliable digital beneficiary experience, preserves user privacy and adheres to national and international information security standards.
What do we offer you at Renad Glory?
- Readiness and Compliance Assessment
- Review current data security and privacy policies and procedures.
- Analyze the level of compliance with the National Cyber Security Authority (NCA) and the Data and Artificial Intelligence Authority (SDAIA) systems.
- Identify gaps and risks that may impact the patron’s digital experience.
- Privacy & Security Framework Design
- Develop an integrated institutional framework for privacy management within the beneficiary experience.
- Define the roles and responsibilities of data protection within the entity.
- Aligning the framework with international standards such as ISO 27001 and GDPR.
4.Data Risk Management
- Identify and analyze the risks of sensitive data during its collection, storage, or processing
- Designing Data Protection Controls
- Implement secure encryption and auditing mechanisms to ensure data integrity
- Data Governance & Transparency
- Develop clear policies for privacy notices and informed consent.
- Establishing mechanisms to enable the beneficiary to manage their data (Access, Correction, Deletion).
- Monitor internal data usage and ensure minimal access.
- Empower Task Forces and Security Awareness
- Implementation of awareness programs on data privacy and security for all employees dealing with beneficiaries
- Train technical teams on best practices in cybersecurity in beneficiary experience environments
- Develop operational manuals to manage incidents and respond promptly to breaches.
The added value of your organization
- Building trust with beneficiaries
- Full compliance with legal requirements
- Avoid fines and penalties
- A strong reputation in data protection fosters trust and supports sustainable loyalty.