Intelligent Customer Journey Automation
Intelligent Customer Journey Automation
“Let AI run the routine… While your team focuses on the human touch.”
What is the service?
Intelligent automation of the beneficiary’s journey across all touchpoints, while maintaining the personal and human experience.
What do we offer you at Renad Glory?
- Analyze current flights and identify automation opportunities:
- Studying the current pathways of beneficiaries through digital channels.
- Identify stages that can be automated to improve efficiency and responsiveness.
- Intelligent Journey Design
- Design personalized journeys based on data and user behavior.
- Build Automation Logic across the different stages of the journey.
- Lifecycle Management Automation
- Automate the welcome, support, and renewal stages based on user activity.
- Implement smart follow-up systems to reduce withdrawal and improve retention.
- Intelligent Escalation & Follow-ups
- Develop algorithms to identify critical cases and automatically report them to the relevant teams.
- Enable AI-powered advanced automated responses.
- Analytics & Journey Performance Dashboards
- Create smart dashboards to measure automation performance and its impact on beneficiary satisfaction.
- Monitor automated conversions and reactive processes in real-time.
The added value of your organization
Thanks to Renad Al Majd’s expertise in smart journey automation, the beneficiary’s experience is transformed into a proactive, seamless and continuous experience.
- Raising the efficiency of managing relationships with beneficiaries and reducing manual effort.
- Improve responsiveness and quality of digital communication.
- A dynamic personal experience built on data and behavioral analysis.
- Achieving integration with institutional systems and artificial intelligence to serve the beneficiary.