Emirates Regions Solutions
1- Innovative AI platform for transaction analysis
Use Case Description:
An innovative artificial intelligence platform for transaction analysis, which aims to improve the efficiency of government work by linking it with data sources and with the entity’s internal systems. The platform’s function is to detect important patterns in transactions, speed up decision-making, and detect errors if any. The platform supports both Arabic and English.
How it works:
The platform loads transactional data from the systems connected to it, and then uses machine learning algorithms to analyze and classify these transactions and detect important patterns in them. An AI model is trained to understand the information and facilitate the decision-making process. The platform also provides analytical reports that alert to potential issues such as errors or delays, while suggesting appropriate solutions to address them.
Benefits:
- Accelerate transactional analysis and decision-making.
- Reduce manual errors and increase work accuracy.
- Enhancing transparency and efficiency of administrative performance.
- Provide data-driven insights to improve procedures and policies.
Target Audience:
Internal beneficiaries (employees, managers).
Techniques used
LLM (large language model)
Huge language models
Optical Character Recognition (OCR)
Optical Character Recognition
2- Citizen Complaints and Suggestions Management Platform Using Artificial Intelligence
Use Case Description:
An artificial intelligence platform to manage citizens’ complaints and suggestions that aims to facilitate effective communication between the government entity and citizens, as it relies on artificial intelligence technologies to analyze and categorize complaints and suggestions automatically. The platform provides reports and analytics for administrators to improve services and respond faster to issues raised. The platform aims to enhance transparency and improve the quality of public services
How it works:
The citizen enters the platform through the official website of the entity and adds the proposal or complaint to be submitted, the platform analyzes the inputs through the use of artificial intelligence algorithms. After analyzing the inputs and determining the type of request, the complaint is automatically addressed to the competent authority with immediate responses if possible based on previous complaints or suggestions.
Benefits:
- Improving the citizen’s experience in submitting and following up on requests.
- Speeding up stakeholder response and reducing processing time.
- Data analysis to extract performance indicators to improve government services.
- Enhance transparency and overall satisfaction through innovative and fast solutions.
Target Audience:
External beneficiaries (website users, complainants and inquiries)
Techniques used
LLM (large language model)
Huge language models
Natural language processing (NLP)
Natural Language Processing