Digital testing and comparison
Digital CX Testing & Benchmarking
You can’t improve what you don’t experience… You can’t lead without knowing where you stand among others.
What is the service?
An analytical consultancy service that aims to measure the quality and efficiency of the beneficiary’s digital experience through testing methodologies and benchmarking experiments with the best entities locally and internationally.
This service helps entities understand the strengths and weaknesses of the digital experience and identify areas for improvement based on real-world data and approved benchmarks.
What do we offer you at Renad Glory?
- User Experience Testing
- Implement comprehensive tests to assess usability
- Testing digital interfaces and interactions across different devices and platforms.
- Analyze the beneficiary’s journey to identify breakpoints or confusion in the experience.
- Advanced Digital Performance Tests
- Measure the speed of response and reliability of digital systems under pressure
- Omnichannel Testing.
- Evaluating the technical and experimental performance of the digital entity’s applications.
- Benchmarking & Best Practice Analysis
- Comparing the entity’s digital beneficiary experience with its local, regional, and global counterparts.
- Analyze performance gaps based on local and international beneficiary experience criteria.
- Identify opportunities for excellence and innovation to improve the entity’s position in the experience maturity indicators.
- Integrated CX Insights Reporting
- Comprehensive reporting of test results with quantitative and qualitative analytics.
- Provide actionable operational recommendations to improve the digital patron experience.
- Designing a Digital CX Dashboard to track quality and performance indicators.
- Improve performance and conversion rates
- Analytics & Funnels analytics to improve completion and conversion rates.
- Perform A/B testing to choose the optimal design or path.
- Optimize user interfaces for a faster, easier and more satisfying experience.
The value of the beneficiary experience tests
- Raising the quality of digital services by ensuring ease of use for all categories of beneficiaries before launch.
- Achieve digital transformation investment efficiency: by reducing costs resulting from errors or redevelopment.
- Support compliance with digital transformation standards.
- Compare with international best practices to ensure that the digital experience is not only local but world-class.
- Improve response speed and streamline procedures by testing routes and detecting obstacles early.
- Enhancing beneficiary satisfaction and loyalty, which increases the rates of use of digital channels and reduces dependence on traditional channels.
“The focus shifts from the launch of services to the quality and sustainability of the digital experience.”