Digital Beneficiary Experience Services
Digital CX Strategy Design
It’s not just a plan… It is a vision that turns into a reality that every beneficiary touches
Have you ever wondered why some institutions seem to read the ideas of their beneficiaries?
The secret lies in having a well-defined, well-thought-out digital strategy that connects the organization’s big dreams with the simple daily needs of citizens
So what is a digital beneficiary experience strategy?
It is a comprehensive and integrated plan that aims to improve every interaction between the beneficiary or customer and the organization through digital channels, so that a seamless, unified, and high-value experience is provided for each beneficiary. This strategy combines the strategic, technical, and design aspects to ensure beneficiary satisfaction, increase loyalty, and achieve business goals.
What is the service?
An advanced consultancy service that aims to build and develop a comprehensive strategy for the digital beneficiary experience in the entity, ensuring the integration between the institutional vision, operational objectives, and the expectations of the beneficiaries.
This strategy serves as an integrated roadmap to guide all digital initiatives and services towards a uniform, consistent, measurable and continuous improvement beneficiary experience.
How does Renad Al-Majd contribute to improving the digital user experience?
What Renad Al-Majd offers you:
- Current State CX Assessment:
- Examine the current digital maturity of the beneficiary experience across different channels.
- Analyze the strengths and gaps in digital journeys and associated processes.
- CX Vision & Objectives Design
- Developing a digital beneficiary experience vision aligned with the national and institutional transformation strategy.
- Identify key performance indicators (KPIs) to measure the success of the digital experience.
- Building the Digital CX Roadmap Development Initiative
- Identify priority initiatives and projects to achieve digital transformation.
- Preparing an executive plan with clear time stages and performance follow-up indicators.
- Determining the optimal beneficiary journey
- Analyze the beneficiary’s key interactions with digital services.
- Designing an end-to-end digital journey that is data-driven, personalized, and inclusive.
- Aligning strategy with teams and systems
- Designing a governance model for the digital beneficiary experience that connects the technology, design, and operation teams.
- Develop mechanisms to standardize and experience usage across all channels.
- Enable Continuous Optimization Framework
- Develop a mechanism for monitoring and analyzing performance to continuously improve the digital experience.
- Use data analytics and AI tools to identify new opportunities for improvement.
Added value:
This service ensures that entities achieve consistency and excellence in every digital interaction with beneficiaries by building a strategy based on understanding and data.
Through Renad Al-Majd’s methodology in developing digital strategies, the entity achieves:
- Clarity of vision and direction in digital transformation initiatives.
- Improve the beneficiary experience through effective and personalized digital journeys
- Enhancing trust and loyalty to beneficiaries
- .Supporting the achievement of Vision 2030 goals in improving the quality of life and government digital services.