Capacity Building and Establishing a Digital Beneficiary Experience Culture
Digital CX Capability Building & Culture Enablement
Systems make tools… But people are the ones who make the great experiments
What is the service?
Capacity building and digital culture focuses on enabling teams internally to manage the beneficiary’s digital experience effectively and sustainably.
It also aims to spread a digital-centric beneficiary culture so that the beneficiary experience becomes part of everyday thinking and operational decisions
What do we offer you at Renad Glory?
- CX Culture Assessment
- Analyze the current state of organizational culture and the extent to which the beneficiary experience concept is adopted.
- Identify gaps in awareness, practices, and leadership in the customer experience.
2.Designing a Corporate Culture Building Strategy
- Develop a comprehensive strategy to establish a beneficiary experience culture within the organization.
- Linking the corporate culture to the goals of digital transformation and the vision of the future entity.
3.Capacity Building Programs
- Design and implementation of specialized training programs
- Develop empowerment programs for leaders and teams to adopt beneficiary-centered thinking methods.
- Awareness Campaigns and Internal Motivation
- Develop internal initiatives (e.g. CX Ambassadors).
- Designing internal media campaigns to enhance customer experience concepts in the work environment.
- Tools and indicators for measuring culture
- Establish performance indicators to measure the maturity of culture and reflect it in daily practices.
- Conduct periodic surveys to assess awareness and culture at the level of teams and departments.
- Governance and sustainability of corporate culture
- Develop policies and guidelines to ensure the sustainability of the patron experience culture.
- Integrate beneficiary experience practices into recruitment, evaluation, and institutional motivation.
The added value of your organization
Through Renad Al-Majd’s expertise in enabling the culture of the beneficiary experience, the organization transforms from a service provider to an entity that lives the beneficiary’s experience in every decision and interaction.
- Sustainability of digital beneficiary experience practices.
- Raising the efficiency of employees and leaders in understanding and applying the concepts of the beneficiary experience
- Strengthen the cohesion of teams around a common goal of beneficiary satisfaction.
- Achieving institutional excellence and readiness for national and international awards in the beneficiary experience