Artificial Intelligence in the Digital Patron Experience
AI-Powered Digital CX
We don’t see AI as just a rigid technology, but as an intelligent partner that learns and evolves to meet your needs
“Imagine a platform that knows your preferences and predicts your needs to give you what you want before you even look for it, or a digital government service that responds to your query instantly via a smart virtual assistant that understands your dialect and answers you accurately.”
What do we offer you at Renad Glory?
- AI Readiness Assessment
- Analyze the current state of the entity in terms of technical architecture, data maturity, and intelligent operating capabilities.
- Identify gaps and barriers to the adoption of AI solutions in the beneficiary experience.
- Preparing an AI roadmap that is aligned with the corporate goals and Vision 2030.
- AI-CX Strategy Design
Building an operational model for applying AI across digital channels.
- Identify priority use cases such as:
- Intelligent customization of content and services.
- Analyze sentiment and opinions in real-time.
- Predictive recommendations.
- Smart Assistants and Automatic Beneficiary Service.
- Aligning the strategy with national frameworks (e.g. DGA , SDAIA)
- AI Use-Case Implementation
- Develop and test prototypes for real-world use cases.
- Integrate with existing systems such as CRMs and self-service applications.
- Integrate AI interfaces into sites and applications (e.g. Chatbots, NLP, Vision AI)
- Ensure compliance with governance and cybersecurity standards during implementation.
- AI Governance and Ethics
- Develop policies for the use of AI in the user experience to ensure transparency, fairness, and privacy protection.
- Prepare operating manuals and regulatory frameworks that comply with the legislation in force within the Kingdom of Saudi Arabia and international standards.
- AI Enablement & Capacity Building
- Train digital transformation and beneficiary experience teams on AI tools and data analytics.
- Designing practical enabling programs to implement smart models within the entity.
- Transfer of knowledge to ensure sustainability and localize digital skills.
The added value of your organization
A smart, personalized, and sustainable digital experience that elevates beneficiary expectations to a new level of satisfaction and trust.