Analytics & Smart Data
Digital Experience Analytics & Insights
Our data is turning from deaf numbers to stories that change the future
In the world of data, the difference between a typical organization and an exceptional organization is not in the amount of data, but in the ability to understand it. Every click, every stop, every movement made by the patron tells a story. We don’t just collect data, we turn it into insights that light the way for the future and uncover hidden opportunities
What is Digital Patron Experience Analysis?
Digital beneficiary experience analysis is the process of collecting, measuring, and analyzing all data and behaviors related to beneficiary interaction with digital services, with the goal of understanding current performance, identifying strengths and weaknesses, and continuously improving the user experience. This analysis relies on advanced technologies such as artificial intelligence and interactive dashboards, to provide accurate and actionable insights that help organizations make data-driven strategic decisions.
What do we offer you at Renad Glory?
- Current State & Gap Analysis
- Conduct a comprehensive assessment of the digital beneficiary journey to identify vulnerabilities in data collection and analysis.
- Review existing tools (e.g. Google Analytics, Hotjar, Power BI, CRM systems)
- Assessing the maturity of digital analytics according to global and national beneficiary experience methodologies.
- Analytics Framework Design
- Develop an institutional model for data collection and analysis that covers the entire beneficiary journey.
- Identify key performance indicators specific to the beneficiary experience, such as:
- Satisfaction Rate (CSAT)
- Conversion Rate
- Retention Rate
- Omnichannel Metrics
- Data Flow Map between systems and platforms to ensure integration.
- Analytical Infrastructure Setup
- Assist the entity in selecting or optimizing the right analysis tools (e.g. Mixpanel, Looker Studio, Power BI, Tableau)
- Set up data integration between multiple sources (Web, App, CRM, Social Media)
- Ensure full compliance with privacy standards (NCA, SDAIA, GDPR)
- Advanced Insights & Recommendations
- Apply behavioral analytics techniques to understand service usage patterns.
- Perform interaction and path analysis (funnel & path analysis) to identify breakpoints.
- Use AI Sentiment Analysis to derive impressions.
- Produce actionable insights with time-bound improvement recommendations.
- CX Dashboards & Reporting
- Designing custom interactive dashboards for senior management and customer experience teams
- Create automated reports to view performance indicators
- Developing an Early Warning System to alert teams to any decline in satisfaction or digital performance
- Empowering teams and building capacity
- Train entity teams to read and analyze reports and make data-driven decisions.
- Transfer knowledge about the use of analytics and data management tools.
- Prepare operational manuals and analytical policies to ensure the sustainability of practice within the entity.
The added value of your organization
- Deep understanding of patron behavior: Get accurate and detailed analysis of patron behavior as if you were reading their minds, allowing you to better personalize the service.
- Comprehensive analytics reports: We turn complex data into clear, streamlined reports that tell actionable stories to support everyday decisions.
- Continuous Improvement of the Patron Experience: We continuously improve the patron experience to ensure the highest levels of satisfaction and loyalty.
- Strategic decision support: We provide accurate and real-time analytics that support informed strategic decision-making that leads to improved overall performance.