The Riyadh Region Municipality passed the external audit of the ISO 20000

The Riyadh Region Municipality passed the external audit of the ISO 20000

Dated: 24, November, 2018

During the past period, the team of consultants at RMG Company has worked on the implementation of ISO Standard 20000 : IT Service management in the General directorate of Information Technology in the Riyadh Region Municipality within the strategic project of IT service management SAMM in order to achieve the vision of Saudi Arabia 2030.

This standard is designed to develop the IT services and focus on the performance of people, processes and techniques dedicated to this purpose and to establish a suitable measurement of procedures that ensure continuity of service at the required level and compatibility with the IT Infrastructure Library ITIL to achieve continual improvement and development.

General Directorate of Information Technology at the Riyadh Region Municipality passed the ISO 20000 external audit without any comments.