Facilities that seek to achieve continuous successes are affected by innovation activities and want to improve their understanding of the comprehensive innovation management system – ISO 56002, as innovative facilities can understand the conditions of its context and respond to it, follow up on new opportunities, benefit from the knowledge and the creativity of its employees, this system focuses on them and the customers who seek to Confidence and security in the facility’s ability to innovate, trainers, consultants, and auditors to manage innovation as well, as well as policymakers and their support programs for society and the economy and also helps to define the vision and strategy of the facility about innovation, assign support and operations, define the system’s scope, the role of leadership, planning, operation, improvement, risk management and operations and innovation goals that help the facility to reach the desired results.

What is ISO 56002?

It is a set of standard operating procedures and interconnected and interacting elements that aim to achieve value from implementing innovation projects and verifying its services and expected results, and it is a general guiding and adaptive framework standard for all enterprises that wish to enhance their innovative capabilities, regardless of their type or Its business sector or size depends on the commitment to effective implementation of the innovation management system by senior management and the systems approach to what the facilities should think about implementing given its ambition, enhancing its comprehensive capacity and the culture supporting activities for the successful implementation, maintenance and continuous improvement of the innovation management system.

Innovation Definition

       A common understanding of the concept of innovation is the key to building an effective innovation management system and a means to find new solutions to the challenges facing the enterprise, as there are many proposed definitions of innovation aiming to provide a common basis and reference that institutions can use as a starting point even if they choose to have a different definition, innovation. It is a process related to any of the positive issues that arise from the methods and methods of production and to the different products.

      The definition used in the ISO standards for innovation is comprehensive and broad, and it is defined as a new or changing entity that achieves or redistributes value and focuses on two basic characteristics: modernity and value, in which the value is not limited to financial value, but can be like experience, luxury or social value. An innovation entity is a product, service, process, model, or method, starting from the gradual to the radical, and its broad nature requires the use of one or more features to be more specific, such as process innovation, additional innovation, the innovation of the rootwork model or collective innovation.

One of the barriers to effective innovation in organizations is the lack of a common language.

Types of innovation

  • Technical innovations: related to the production technology used and the products that the organization produces, aimed at developing the technical performance of the organization.
  • Administrative innovation: related to the social system in the organization (that is, everything related to the relationships between individuals who interact together to achieve a specific goal), including the rules, roles, procedures, and structures related to the process of communication and exchange between individuals and the environment.

The importance of innovation

Principles of ISO 56002 - Innovation Management System (IMS)

Innovation management principles have been developed to obtain the effective management of innovation activities, and they can be considered an open group to be integrated and adopted within the organization and used as an introduction to understanding the innovation management system and a tool for assessing innovation capabilities in the organization.

The following basic principles are the foundation of an innovation management system:

Value Perception

Focusing on the value that the innovation must carry and the target audience with this value

Leadership future-focused

It includes readiness for action (the ability of leadership to activate the potential of employees and motivate them to innovate, give and work hard), and focus leaders on the future and enjoys and be coupled with enthusiasm, boldness, acceptance of the challenge, willingness to work, sound thinking, wisdom in management and direction.

Strategic Direction

Determining the strategic direction for innovation in the facility requires the congruence of the innovation objectives among the stakeholders in the Facilities and the harmony between the overall objectives of the facility and the innovation goals that it seeks, and it needs to identify the available resources that can support the required innovation. Innovation objectives It is in the service of achieving the objectives of the enterprise.

To build a user experience for the future, there is a need to prioritize the required innovation activities within the required strategic direction while seeking to monitor and evaluate their work and the resulting effects.


keen on developing the behavior of the employees in the facility towards openness and interest in change, and the compatibility in this between innovation and renewal on the one hand and effective continuous action on the other hand.

Exploiting Insight

The innovation potential associated with the facility is enhanced and the building of knowledge necessary to advance it and respond to the requirements of the future is activated by seeking to deepen the utilization of the external and internal resources available to the facility.

Risk management Uncertainty

There is a set of principles for managing randomness, uncertainty, or risk management. To be able to help from past/ previous experiences and available opportunities; Risks to innovations must be identified, their potentials and negative impacts assessed, and their management should be taken care of to limit impacts.


the adaptation of the structure of the facility and its activities with the innovations it offers and seeks to provide.

System Approach

It is concerned with using the systems approach in innovation by introducing the elements related to innovation, their activities, the interaction between them, and the current performance, in addition to the required development or improvement.

Advantages of ISO 56002 - Innovation Management System (IMS)

      An enterprise that manages all the necessary activities and other interconnected and interacting elements as a system that can innovate more effectively and efficiently, as the innovation management system guides the organization to see its goals and strategies for innovation and achieve great results.

As for competitiveness, the ISO 56002 innovation management system provides enterprises with medium to long-term advantages, including:

  • The market can prove that it has implemented a long-term growth strategy through innovation.
  • Indicate to customers the reliability of the long-term innovation capacity of the supplier.
  • It indicates to shareholders and investors that the system within the facility is designed to achieve long-term competitive advantages for competitors and the importance of maintaining these advantages for innovation.

What are the potential benefits of implementing ISO 56002 Innovation Management System (IMS)

The importance of an innovation management system (IMS), ISO 56002 within the facilities

In light of the continuous rapid development and digital transformation in enterprises that require rethinking the management of innovation, which increasingly contributes to the success of any organization and enhances its ability to adapt to new changes in the world, as it is related to creating value for the enterprise and pushing the wheel of continuous development and better ways of working and production, And adding new solutions, reducing costs, seizing opportunities that increase their creativity, achieving excellence through it, and maintaining competition with other institutions.

Since the ISO began issuing innovation standards worldwide in 2019, all facilities around the world can apply standards and launch towards excellence. Each facility needs its innovation management system to activate innovation, which consists of (institutions) units. Which jointly performs its work), as it sets goals for the required innovation and policies that define the way to reach the required goals and the procedures that must be implemented to achieve the goals.

How to manage innovation in facilities according to ISO 56002

The application of the ISO 56002 standard in enterprises activates their ability to innovate and enhances the level of giving in them. This includes activating the potential of people, taking care of their giving and investing in them, and strives to keep the competitive state of enterprises subject to the level of innovation quality and good management. The standard helps all institutions understand their needs and expectations of their stakeholders and determine the scope of their system, regardless of its type, size, or sector. Establishing senior management leadership and commitment to the innovation development plan.

disseminating the innovation management process, Spreading the culture of innovation and evaluating the performance of the innovation management system and updating it if necessary from a macroeconomic perspective, understanding the context of the organization and the integration of the global management system, as well as identifying and strengthening innovation enablers and leadership factors.


The implementation of the ISO 56002 standard in all different facilities can be made by spreading the common terms, tools, and methods of innovation in all sectors of the economy, which will allow many parties to simulate the ISO 56002 standard more easily and be a prerequisite for groups of facilities to cooperate in innovation, research, and development. Institutions that are not interested in innovation and are unaware of its good management make the matter more difficult, and it may lead to their retreat in front of other institutions or their inability to continue.

The idea of innovation is the human being, so every organization must activate the principle of thinking among its employees and its members and provide them with an environment to present innovative ideas, manage them and benefit from them in the best possible way.

ISO 56002 Innovation Management System stages

 1. Determine the facilities context : the facilities need to understand the innovation strategy context to identify the internal and external issues that affect the achievement of the results of the innovation management system and to identify areas of opportunities to realize the potential value from its application. When studying internal and external issues in innovation (SWOT ANALYSIS), it gives opportunities and threats in this The field is a motivation for establishing a special innovation management system, as the enterprises using an innovation management system look for opportunities in the beginning and then study the risks that may result from them.

Facilities that follow an innovation management system should promote a culture of support for innovation activities to enable coexistence with the creative mindsets and behaviors required in the operations stage given their importance to innovation, And developing an approach that helps to manage the internal and external cooperation of enterprises to facilitate participation and access to knowledge, competence, intellectual assets, and other resources.

 2. Leadership: It demonstrates the commitment of facilities interested in the innovation management system to the presence of leaders who have curiosity, courage, and outlook in the senior management of the facility, and who have a responsibility to develop the culture of innovation as well. Facilities must include innovation in all their policies and missions, and the responsibilities and powers of roles in the higher management of the innovation management system must include the appointment of innovation pioneers in them, which may need change agents also within the facility.

3. Planning: Facilities that follow an innovation management system, when planning the process, must take into account the internal and external issues of the enterprise and identify the opportunities, risks, and opportunities related to them according to priorities and according to risks to:

The innovation management system plan must define measurable innovation goals and take into account the facility in maintaining reliable information on these goals.

: Among the innovation goals

4.Support and benefit from the possible factors: There are 8 main factors that enterprises in the innovation management system can benefit from, which are:
A- Available resources: The enterprise must identify and provide the necessary resources to establish, implement, maintain, and continuously improve the innovation management system, such as people, time, knowledge, finance, infrastructure. The facility must also when utilizing the available resources.
take into account the following:

B-   Skills: the skills that must be included in the facility for an innovation management system:

  • Managing innovation activities.
  • Identify ideas and opportunities.
  • Create ideas and concepts.
  • Concept development and validation.
  • Development and deployment of solutions to create value.

C- Awareness: The facility must ensure that all relevant persons working in the facility have sufficient awareness of:

  • Innovation vision, strategy, policy, and goals.
  • The meaning and importance of innovation for the facility.
  • Their contribution to the effectiveness and efficiency of the innovation management system, including the benefits of improving innovation performance.
  • The implications of not meeting the innovation management system
  • Availability of support for innovation activities.

D-Communication: Communication is to create awareness, increase people’s participation, willingness to act, establish thought leadership, influence, build brand value, etc. There are two types of connections:

  • Internal communication, such as team meetings, bulletin boards, intranets, newsletters, games, magazines, employee conferences, and their training.
  • External communication, such as websites, secondary reports, establishment literature, summary reports of financial institutions, users, customers, partners, suppliers, other relevant stakeholders, advertisements, press releases, trade shows.

E- Documented information: Documented information of external origin that is determined by the organization as necessary for planning and operating an innovation management system is as needed, and must be monitored.

F- Tools and Techniques: The facility should identify, provide, and maintain the tools and methods needed to develop, maintain, and improve an innovation management system. There are different types of tools and methods, such as descriptive, provocative, participatory, challenging, analytical, and communicative. They also take many forms and formats, such as guides, instructions, games, templates, presentations, videos, software, and devices.

Some examples of tools and techniques are background selection, ethnographic research, scenario planning, brainstorming, idea management, mass design, and business model templates.

G- Strategic Intelligence Management : Strategic intelligence can include activities to acquire, collect, interpret, analyze, evaluate, evaluate, apply, deliver, or engage decision-makers and other relevant stakeholders, and necessary data, information, and knowledge.

H- Sole Proprietorship Management : Sole proprietorship includes inventions, technologies, literary, scientific, and artistic works, symbols, designs, methodologies, names, images, software, data, and knowledge, and is used to achieve some goals such as building a brand, differentiating and siting offers, customer loyalty, research, and development, to generate revenue.

5. Operations: It is considered the core function in the innovation management system that seeks to obtain promising innovation, as the facilities that adopt the innovation management system must plan, implement and control innovation initiatives, processes, structures, and support necessary to deal with innovation opportunities and meet the requirements and implement the procedures that have been identified through:

  • Setting standards for innovation initiatives and processes.
  • Implement control over innovation initiatives and processes per standards.
  • Maintaining reliable information to the extent necessary to be confident that initiatives and innovation processes have been implemented as planned.

Facilities should control collaborative innovation initiatives and processes, outsource and control planned changes, review the consequences of unintended changes, and take measures to prevent or mitigate any harmful effects. Other entities are interested in incorporating a high degree of freedom and flexibility to manage uncertainty

Facilities operating in an innovation management system are interested in creating innovation processes commensurate with the innovation initiative (which can be defined as a set of coherent formal and informal activities). An innovation initiative can be a project, program, or any other type of approach, and an innovation initiative can also be proposed by Anyone in the facility who can establish one or more processes to manage innovation initiatives.

The creative and experimental processes of innovation focus on exploration to gain knowledge and are characterized by flexibility and adaptability, and the possibility of forming different configurations depending on the type of innovation and the conditions of the facility, and is characterized by its ability to form a fast path for the selected processes, their non-linear sequence, repetitive, and their implementation internally or independently from other facility operations, Related to other operations in the facility such as research, product development, marketing, sales, partnership, mergers and acquisitions, cooperation and intellectual property.

How to obtain ISO 56002 certification?

1. Identifying opportunities: During the process of identifying available opportunities, facilities work on:

  • Acquiring insights and knowledge about the declared and undeclared needs and expectations, including the losses and benefits of current and potential users, customers, citizens, and other interested parties in the facility.
  • Gain insights and knowledge about relevant trends and challenges in identifying opportunities, such as related to competitors, technologies, and intellectual property in the markets.
  • Identify and define opportunities or areas of opportunity, such as the desired effect, the achievable value, or the problem statements, and give priority to the opportunities.

The process of identifying opportunities includes tools and methods of basic research, surveying, future analyses, benchmarking, internal and external searches, interviews, risk analysis, dynamic system models, etc.

2.Identify Innovate concepts.
3.Identify Validation of concepts.
4. Development of solutions.
5. Deploy solutions.

6. Performance appraisal: Process performance evaluation includes 3 stages:

A- Monitoring, measurement, analysis, and evaluation:

Facilities at this stage should determine the following:

  1. What should be monitored and measured, including the indicators of the innovation tool to be used.
  2. The tools and methods of monitoring, measurement, analysis, and evaluation necessary to ensure correct results.
  3. When to perform monitoring and measurement.
  4. Who will be responsible?
  5. When should the results of monitoring and measurement be analyzed and evaluated?

The facility can use comparisons with other facilities in the stage of monitoring and evaluating performance.

Facilities also need in the innovation management system to analyze and evaluate innovation management, effectiveness, and efficiency in them.

and it must be taken into account when analyzing and evaluating:

  • Regarding the innovation strategy, objectives, and outcome of its activities, the value must be created and redistributed.
  • Elements of an innovation management system and their interactions, including maintenance, support, initiatives, and processes.

To further improve the performance of innovation, the enterprise can repeat the process of analysis and evaluation and rely on the tools and methods used to achieve the ambition of the facility that adopts the innovation management system.

B- Internal audit : The facility needs to develop specific plans to conduct internal audits, to ensure and provide information about the effectiveness of the innovation management system and its compatibility with the facilities requirements and other applicable requirements, and to ensure that it is effectively implemented and maintained.

C- Management review: Facilities must set planned periods in which senior management works to review their innovation system, to ensure and ensure the continuity of its efficiency, suitability, and efficiency of effectiveness, and to be over certain periods in which the depth and frequency of reviews vary according to the conditions of the facilities, as it may cover elements of a management system Innovate partially or completely.

The facility should retain documented information as evidence of the results of management reviews.

7. Improvements :  The facility at this stage identifies and selects any opportunity for improvement and implements any necessary measures and changes taking into account the results of performance evaluation to maintain or enhance its strengths, address weaknesses and gaps in it, correct, prevent or reduce deviations and mismatches in it. Where, when such cases of deviation or incompatibility occur, the facility must take the following actions:

  • Responding to deviation or non-conformity and dealing with its consequences by taking measures to control and correct them.
  • Evaluate the need to take measures to eliminate the causes of the deviation or inconsistency so that it does not reoccur in another place by reviewing and analyzing the deviation or non-conformity, and determining whether there are deviations or similar mismatches or may occur, And determine the root causes of the deviation and non-conformity.
  • Carry out any required action.
  • Review the effectiveness of any corrective action taken.
  • Update opportunities and risks identified during planning if necessary.
  • Make changes to the innovation management system, if necessary.

The facilities wishing to implement the ISO 56002 standard must ensure the implementation of corrective measures and changes in a timely and effective manner and maintain reliable information for them as evidence of the nature of the deviations taken and the results of any corrective measures taken, and to ensure continuous improvement, relevance, effectiveness, and efficiency of the innovation management system.


Now, after you familiarize yourself with the innovation management system – ISO 56002, you may be wondering how to implement it in your organization in a practical and ؟real way

You can seek the assistance of Renad Al Majd for Information Technology (RMG) to implement and implement the ISO 56002 standard within your facility until the final review process is completed, and then you obtain an internationally recognized ISO 56002 (ISO 56002) certificate.